Phone us

0300 330 0630

Open 10:00-22:00 every day

Message us

Online chat

Open 10:00-22:00 every day

Email us

[email protected]

Emails are typically replied to within 72 hours

Welcome to Switchboard – the LGBT+ helpline – a place for calm words when you need them most.

We’re here to help you with whatever you want to talk about. Nothing is off limits, and we understand how anxious you might feel before you pick up the phone.

The Switchboard Promise

To talk things through. We don’t finish a call until you tell us.

Everything is confidential. You can trust us.

We are you too. All our volunteers self-define as LGBT+.

Safe Space

Safe Space is Switchboard’s new, UK-wide awareness campaign launched at Pride in London 2019. With recent figures showing a doubling of LGBT+ hate crime in just five years, this initiative will reach those affected by isolation, low representation and hate crime in towns and cities across the UK – and you can help us! Click the button to find out more.

Find out more

Safe Space campaign poster

More information



Do you think you can provide calm words when they’re needed most? If so, we’d like to hear from you. Find out more about volunteering with Switchboard here.

Support Us

Support Us

Switchboard has been listening to callers since 1974. Help us listen to many more by supporting us here.

What We Do

What We Do

Switchboard provides a one-stop listening service for LGBT+ people on the phone, by email and through Instant Messaging. Find out more here.


Until every LGBT person is free to walk down the street without needing to glance over their shoulder, without letting go of their partner’s hand, without feeling fear, our work continues. #NationalHCAW #ComeOutForLGBT

We've been proud to support @gareththomas14 on his journey.

Accurate reporting of HIV is vital to break stigma & we couldn't agree more with Gareth.

'It’s like society, there are a small minority that are negative. What I see has been really positive.'

For the first time, the Museum of Lakeland Life in Kendal is telling the history of the LGBT community in Cumbria: