To be one of our Listening Volunteers ask yourself the following questions:
- Do you want to give something back to the LGBT+ communities?
- Can you commit to at least six hours for Switchboard every month?
- Are you able to listen with empathy and without judging?
- Are you interested in empowering others to make decisions for themselves?
If the answer to these is ‘yes’, then we would love to hear from you.
If you’re accepted, you take part in training sessions to develop your active listening skills. Through role plays and case studies as part of a guided course, you will learn in a supportive and fun environment. At the end of the course there’s an assessment, before you are allocated a mentor to assist you in taking calls in the phone room.