Shout provides free, 24/7 support by text message across the UK. If you are struggling to cope and need support outside of our working hours, text ‘Switchboard’ to 85258 to speak to a trained volunteer. TEXT 85258

Contacting Shout By texting the word ‘Switchboard’, Shout’s volunteers will be aware that you may need support around sexuality and/or gender identity. After sending your message, you will receive four automated messages before you are connected to a volunteer. This will usually be within five minutes, but can take longer when the service is busy. Please note that Shout 85258 is not a Switchboard service so volunteers will not necessarily identify as LGBTQ+. Shout is a service open to all.

How does it work?

The trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By listening to you and responding with empathy and support, they will help you sort through your feelings until you are able to reach a calm, safe place. You may be offered additional resources or signposted to other services, including back to Switchboard, to access further help.

Shout can help with issues such as:

  • Abuse or assault
  • Anxiety
  • Bullying
  • Depression
  • Relationship breakdown
  • Self-harm
  • Stress
  • Suicidal thoughts

Important Information

You can text ‘Switchboard’ to 85258 free and anonymously from EE, O2, Vodafone 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. If you are texting from a Samsung Galaxy handset, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged. For more information visit

This service is powered by our trusted partners, Shout 85258